Recently, Greystone.Net was helping a client hospital with a business plan for its Web site. As part of the arrangement, we designed, launched and managed a web satisfaction study for them. This is something that we are doing more and more these days, as organizations seek to add customer input into their redesign efforts. My background is in research, so I am usually heavily involved with these engagements.
Archive for the ‘A little fun’ Category
The person behind that user session
Wednesday, December 16th, 2009Yes, If…
Monday, June 15th, 2009I’ve heard it at just about every stop in my career since focusing on the Internet: “We can’t do that because….” All too often the conversation stops there. And when it comes to some interactive or operational element on the Web, it often becomes the answer for a long time, even if the “because” is not longer valid.
A Consultant’s Lament
Friday, March 13th, 2009I’m still fairly new to this consulting thing. One of the many facets that I’m getting used to is the sad feeling when an engagement with a bunch of people you really like ends.
Blog rally: Engage With Grace
Wednesday, November 26th, 2008As we head into the Thanksgiving holiday, those of us at Greystone.Net have run out of fingers and toes on which to count the things we are thankful for. The many clients and friends with whom we have thoroughly enjoyed working are more than we can count. We also have many things to be thankful for individually, not the least of which are the many loved ones we hope to surround ourselves with, or at least think a lot about, this holiday season.
Day in the life of a Greystone consultant
Tuesday, August 26th, 2008The life of a consultant isn’t all glamour and hotels. Actually, I’m still looking for the glamour. We also get to enjoy the results of some very tough times in the airline industry.