This past September marked the five year anniversary of receiving my MBA. At a recent informal get-together to celebrate the occasion, it was a pleasure renewing acquaintances with former classmates and discussing the various paths we have taken. What a wild ride it has been! Career changes, relocations, layoffs, promotions – you name it. When we graduated, the Goizueta Business School Class of 2006 could not have possibly imagined the changes our country and our economy would go through over the next five years. Our trials and tribulations would make for a fascinating documentary.
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Free is good, especially when it comes to marketing your hospital or health system. So you jump in with free opportunities to display your brand through social media such as Facebook, LinkedIn, and Twitter; then you start a blog and then all of a sudden, it doesn’t feel so free anymore.
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ROI is very important to any organization when defining the efficiency of an investment. Intranets are no exception and organizations believe ROI is very important, but defining what an organization wants to measure can be difficult to determine.
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Good internal reporting of Web data should document successes, illuminate failures, and serve as a key component in evaluating overall strategy. Yet for many healthcare Web marketers, the challenge of producing quality reports has proven to be extremely elusive and frustrating. In my experience, most organizations do not go much further than tracking basic Web analytics metrics like page views and visitors. It is not uncommon for me to come across a mishmash of numbers pasted onto an Excel spreadsheet, with a webmaster telling me, “I am embarrassed to be showing you this report.”
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Those outside of healthcare often refer to it as the “recession-proof” industry. If they only knew. Everybody we talk to is looking at lower revenues, in some cases significantly lower.
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A recent article in Website Magazine talked about a new mashup from a company called Ifbyphone (http://public.ifbyphone.com/). This firm offers a telephone application that can integrate direct-response call data with Web-based advertising information through Google Analytics, which could ultimately offer us, as marketers, the possibility of gauging the overall effectiveness of a marketing campaign.
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…and are you ready for it?
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