Recently, Greystone.Net was helping a client hospital with a business plan for its Web site. As part of the arrangement, we designed, launched and managed a web satisfaction study for them. This is something that we are doing more and more these days, as organizations seek to add customer input into their redesign efforts. My background is in research, so I am usually heavily involved with these engagements.
Archive for the ‘Usability’ Category
The person behind that user session
Wednesday, December 16th, 2009“They went and made a better idiot”
Thursday, January 22nd, 2009You’ve probably heard the old adage that as soon as you make your Web site “idiot proof” they’ll go and make a better idiot. No offense intended to any user of any Web site, but people do the most amazing things. I’m in the midst of user testing for a client, and again I’m seeing people do things that I never would have expected.
Search or navigation? That is the question.
Friday, October 31st, 2008I was part of a presentation recently where one of the speakers made this statement: “When you go to a Web site, what do you do? You search, right? That’s how everybody finds what they are looking for.”
Is consistency really the hobgoblin of little minds?
Thursday, October 23rd, 2008Ralph Waldo Emerson said that it was, but on the Web, I’m not so sure. I’ve always advocated consistency in design and navigation for three reasons:
Is the user always right?
Tuesday, September 9th, 2008Those of us who hold dear the notion that the user of our Web sites is king are perplexed when that user does something that doesn’t make sense. Here’s a great example: